Interview with an Expert – The Power of Insights and Enabling Your Sales Force
We spoke with Jayne Hill, Senior Manager at Klipboard CRM, about using sales insights to build high-performing teams and strong customer...
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The energy at Coverings 2026 in Las Vegas was undeniable! Our team at Klipboard was proud to be part of the conversation about the future of flooring tech.

The energy at Coverings 2026 in Las Vegas was undeniable! From March 30th–April 2nd, thousands of flooring, tile, and natural stone professionals gathered to explore the latest innovations, connect with industry peers, and discuss the challenges shaping the industry. Our team at Klipboard was proud to be part of the conversation, and we came away with valuable insights we're excited to share.
If you caught up with our team at the show, you may have noticed something different: we're now Klipboard.
For our partners that have worked with us over the years, the story is familiar. Dancik Navigator was acquired by Kerridge Commercial Systems in 2015, bringing together decades of flooring industry expertise with a global technology leader. 10 years later, Kerridge Commercial Systems rebranded to Klipboard in 2025 — bringing our full suite of business management tools under one name.
Our name may be new, but our mission remains the same: empowering flooring businesses with industry-specific technology that streamlines operations, protects margins, and scales with you.
One of the most exciting conversations we had at Coverings centered on Klipboard ERP One, formerly known as K8 by Kerridge Commercial Systems. This cloud-based ERP solution represents the evolution of the Navigator system, purpose-built for the flooring industry.
What does that mean for your business? It means you get the same deep industry expertise that made Navigator a trusted name among flooring distributors, combined with modern cloud architecture and powerful new capabilities.
Throughout the show, we heard consistent themes from attendees about their operational challenges:
Klipboard ERP One addresses each of these challenges with features designed specifically for how flooring businesses operate.
Conversation after conversation reinforced a simple truth: flooring distributors need complete warehouse visibility with precise location tracking. When multiple batches are stored in identical packaging, quickly locating the right product can make or break customer satisfaction.
We spoke with operations managers who described the frustration of searching for specific shade or dye lots while customers waited. With Klipboard ERP One, you can match previous shade and color sales with available or close matches, ensuring customer satisfaction while preventing mismatched batches from being allocated within the same order.
Walk-in customers on busy weekends remain a significant revenue driver for many flooring retailers. We heard from dealers who struggle with special order processing when customers request specific items that aren't in primary stock.
Klipboard ERP One's integrated supplier catalogs with current pricing enable rapid special-order processing. It’s perfect for those high-traffic weekends when you need to provide fast, accurate quotes without losing sales.
Maximizing yield from every roll is essential for profitability. At the show, we discussed how Klipboard ERP One lets you track carpet, vinyl, and flooring materials by roll, width, and remaining length with complete cut-to-length processing.
The ability to remeasure ensures accurate remnants control, while real-time visibility of available stock during order entry prevents overpromising. This protects your reputation while maximizing efficiency.
Attendees were particularly interested in our intelligent batch allocation capabilities. Klipboard ERP One's Inventory Stock Optimization automatically selects the best available stock for each order based on your business rules, whether that means prioritizing oldest inventory first, minimizing location transfers, or balancing warehouse stock levels.
The result is optimized inventory turns, reduced carrying costs, and prevention of obsolescence.
Margin protection was a hot topic at every session we attended. Klipboard ERP One enables you to set prices for full rolls and cut lengths, with both retail and trade pricing options supported. You can set prices for specific promotional campaigns with ease and monitor their performance, giving you control over profitability without sacrificing competitiveness.
A small feature that makes a big difference: calculate the number of packs required and clearly show customers what they need. Allow order entry by area and automatically provide the nearest whole pack quantity or the coverage provided by a given number of packs. This prevents shortages and returns when customers over or under-order—saving time and building trust.
Flooring materials often result in offcuts or leftover pieces after sale or installation. Klipboard ERP One helps you efficiently manage these offcuts to reduce waste and save costs. ensure optimal material utilization by tracking and repurposing offcuts for smaller projects, sales, or repairs.
One message resonated clearly at Coverings: flooring businesses are at different stages of growth, with different priorities and different budgets.
Whether you're managing one warehouse or scaling across states, Klipboard ERP One is customizable to your business. Add only the modules you need (finance, sales, logistics, inventory, or mobile tools) and grow at your own pace.
This modular approach means you're not paying for functionality you don't need today, while still having a clear path to expanded capabilities as your business evolves.
What sets Klipboard apart is our deep understanding of the flooring, ceramic tile, and other home décor industries. ERP One builds on Navigator’s functionality, drawing upon our unprecedented 30+ years of experience in these sectors. We incorporate significant input from customers, many of whom are recognized as the leading retailers, distributors, and manufacturers in our space.
The people at Klipboard are great and give it their all. It is the strong customer relationship management that has kept us with Klipboard all these years. They ensure we can run our business in the most efficient and profitable way possible.
Dave Tripp - Director of IT, Cain & Bultman
This collaboration with industry leaders ensures that our solutions evolve alongside the real challenges you face every day.
Coverings 2026 reinforced what we've known for years: the flooring industry is resilient, innovative, and ready for technology that truly understands its unique demands. Flooring businesses deserve solutions built specifically for them; from shade and dye lot control or roll cutting optimization, to integrated supplier catalogs and real-time inventory visibility.
That's exactly what Klipboard ERP One delivers.
If we connected at Coverings, thank you for chatting with us! If we missed you this year, we'd love to continue the conversation.
Download our free guide to ERP One for the flooring industry and discover how our purpose-built solution can streamline your operations, boost your margins, and scale with your business.
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