Rental Benchmark Report: AV, lighting & broadcast
The first Klipboard Rental Benchmark Report for Australia and New Zealand reveals where operators are winning, where (and why) they're leaking revenue, and what separates high-performers from the rest.
The AV, lighting and broadcast rental sector across Australia and New Zealand operates under pressure that few industries match. Equipment must be configured, tested, firmware-updated and accessory-matched before it ever leaves the depot. Bookings arrive with little notice, often within one to three days, and a single missed detail can derail an entire production. Most businesses have invested in digital systems. Confidence is high. But confidence and performance are not the same thing.
Drawing on responses from equipment rental decision-makers across Australia and New Zealand, this report digs into the gap between systems that function and operations that truly perform.
How are AV, lighting and broadcast operators performing, really?
Inside the report, you’ll find out:
- Why the utilisation gap is real, and costly
- Why turnaround time is the hidden drag on revenue
- Why revenue leaks across the billing cycle
- Why system issues are reaching your customers more often than you think
- Why integration is holding operations back in ways that matter
- Why technology investment is accelerating, and which tools operators are prioritising
With 60% of Australian and New Zealand operators planning to upgrade their ERP within three years, the sector is at a turning point. This report gives you the data to benchmark honestly, understand what's driving the shift, and see where the real opportunities lie.
Download the Rental Benchmark Report for AV, lighting & broadcast.
Methodology
The Klipboard Rental Benchmark survey was conducted by Censuswide between 18 and 24 September 2025. It included responses from 200 decision-makers in small, medium, large, and enterprise companies that provide rental equipment across Australia & New Zealand. Respondents represented a broad mix of roles, including CEO, Managing Director or Owner, Head of Operations, Hire Manager, IT Director, Finance Director, COO, Rental Operations Manager, and Digital Transformation Officer. Findings are based on self-reported data, aggregated and analysed to provide Klipboard’s first ANZ-specific benchmark of rental industry performance.
