Rental Benchmark Report: Access & Lifting
The first Klipboard Rental Benchmark Report for Australia and New Zealand reveals where operators are winning, where (and why) they're leaking revenue, and what separates high-performers from the rest.
The access and lifting sector across Australia and New Zealand operates under intense pressure. Fleet availability, compliance documentation, maintenance windows and logistics must align precisely before equipment leaves the depot. Demand is steady, confidence is high, but the data tells a more complicated story.
Drawing on responses from equipment rental decision-makers across Australia and New Zealand, this report digs into the gap between systems that function and operations that truly perform.
How are access and lifting operators performing, really?
Inside the report, you’ll find out:
- Why the utilisation gap persists, even in a strong demand environment
- Why turnaround time is the hidden drag on fleet availability
- Why revenue leakage is more widespread than most operators realise
- Why system errors are reaching customers more often than the data suggests
- Why integration is holding operations back in ways that matter
- Why technology investment is accelerating, and which tools operators are prioritising
With 58% of access and lifting operators planning to upgrade their ERP within three years, and investment in predictive maintenance, AI-driven scheduling and self-service customer portals accelerating across the sector, the industry is at a turning point. This report gives you the data to benchmark honestly, understand what's driving the shift, and see where the real opportunities lie.
Download the Rental Benchmark Report for access & lifting.
Methodology
The Klipboard Rental Benchmark survey was conducted by Censuswide between 18 and 24 September 2025. It included responses from 200 decision-makers in small, medium, large, and enterprise companies that provide rental equipment across Australia and New Zealand. Respondents represented a broad mix of roles, including CEO, Managing Director or Owner, Head of Operations, Hire Manager, IT Director, Finance Director, COO, Rental Operations Manager, and Digital Transformation Officer. Findings are based on self-reported data, aggregated and analysed to provide Klipboard’s first ANZ-specific benchmark of rental industry performance.
