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Wholesale Distribution
Turkstra
Turkstra explains how using ERP One from Klipboard has helped their lumber and building materials distribution business.
Interstate
Interstate Lumber Goes from Legacy System Limitations to Complete Digital Transformation with ERP One
Vertical: Distribution
Industry: Lumber & Building Materials
Product: ERP One
Site link: www.interstatelumber.com
About Interstate
Interstate Lumber is a full-service lumber and building materials supplier based in Greenwich, Connecticut. The company delivers approximately 60% of their orders while the remaining 40% are customer pickups, requiring seamless integration between sales, dispatch, and warehouse operations.
The Challenge
Interstate Lumber in Greenwich, Connecticut was facing a critical decision when their existing ERP system was being put into end-of-life status. They needed to find a modern solution before being forced into an emergency transition.
The Solution
After evaluating all major vendors in the building materials industry, Interstate chose ERP One and completed their implementation over the course of one year.
By going to ERP One, I think we became more efficient. We're able to process our orders quicker than what we had. We have additional functionality that we didn't have that allows us to really get the information into the system a lot quicker and get it to dispatching."
Gary Schneidman, CFO
Key Results
Improved Operational Efficiency Since implementing ERP One, Interstate has significantly improved their order processing speed and overall operational efficiency. The streamlined workflow from order entry through dispatch has eliminated bottlenecks and improved customer service delivery.
Enhanced Technology Integration Interstate has successfully integrated multiple add-on solutions including DQ Technology for dispatching, Saberis for vendor order entry and quote imports, and EasyAP for automated invoice processing - all working seamlessly with ERP One.
Expanded Digital Capabilities The company has invested heavily in digital transformation, implementing a customer web portal that now serves over 1,000 active users. They've also moved to email-based invoicing and statements, reducing paper costs and improving cash flow.
Streamlined User Experience New employees now master the system within 1-2 days, dramatically reducing training time and onboarding costs compared to their previous system.
The Implementation Experience
Interstate's implementation took approximately one year, with the typical challenges of change management that any organization faces when transitioning from a legacy system. The Klipboard team provided comprehensive training and support throughout the process.
While the initial transition required patience with long-term employees adapting to new processes, Interstate found that new hires picked up the system remarkably quickly - often becoming proficient within just a couple of days.
We have made a big investment into ERP One. We've done a lot of change requests that we thought would help our operations, our sales people, our dispatchers, and I think a lot of them have been worthwhile."
Gary Schneidman
Benefits Interstate has achieved from ERP One include:
- Faster order processing and improved operational efficiency
- Seamless integration with specialized building materials software
- Customer web portal serving 1,000+ active users
- Streamlined dispatch and delivery management for delivered orders
- Simplified user experience reducing new employee training time
Looking Forward
Interstate continues to invest in expanding their ERP One capabilities, with warehouse management identified as a future enhancement opportunity. They're actively exploring additional features and integrations to maximize their return on investment.
The company has become such a strong advocate for the platform that their CFO has personally recommended ERP One to six other businesses in the industry.
