Interview with an Expert – The Power of Insights and Enabling Your Sales Force
We spoke with Jayne Hill, Senior Manager at Klipboard CRM, about using sales insights to build high-performing teams and strong customer...
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At Klipboard, we've noticed that customers who distribute goods and parts are turning to Klipboard ePOD to take their final mile delivery workflows to the next level.
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With our solutions in place, your teams know what’s in stock, what’s been picked, what’s been dispatched and what’s been invoiced. Branches work from the same data. Customer service teams have answers. Finance has clarity.
It’s a connected operation built around accurate, real-time information.
The delivery moment is where orders are confirmed, issues surface and the customer experience is defined. Yet for many businesses, it’s also where information becomes delayed, manual or incomplete.
ePOD extends the same structure and visibility you already have from your ERP into the delivery process itself. Giving your drivers the ability to capture proof of delivery, e-signatures and more and sync it straight back into your central business management system.
The result is the same data quality and the same control as your ERP, but from dispatch to doorstep.
With ePOD, delivery updates don’t live on paper or in a driver’s memory. Drivers capture signatures, photos, notes and timestamps at the point of delivery, and that information is immediately available to branch, customer service and finance teams.
That means:
Visibility doesn’t stop when the vehicle leaves the yard.
Klipboard solutions already give finance teams confidence in order and invoice data. ePOD strengthens that further by making proof of delivery available the moment a drop is completed.
Instead of waiting for paperwork to return:
It’s a small operational change that has a direct impact on cash flow and margin protection.
Giving drivers the same clarity your teams already have
Drivers are a critical part of the process, but they’re often the least supported by core systems as they’re out on the road and typically don’t have access to your central platform.
ePOD gives them a simple, guided delivery workflow that works on smartphones or handheld devices and even works when a driver has no signal. Deliveries are logged once, accurately, and without the need for the driver to perform extra admin at the end of the day when their busy day on the road has finished.
It helps to reduces errors, improve confidence, and create better data for the rest of the business to rely on.
Improving the delivery experience without adding complexity
Customers increasingly expect clear communication around deliveries. ePOD supports this by notifying them when drivers are enroute and by making proof of delivery accessible once the drop is complete.
Customer service teams don’t need to manually chase updates, and customers don’t need to call for reassurance. The information is already there, connected to the order in your ERP.
It builds trust through transparency, reduces friction around deliveries, and reinforces a professional, dependable customer experience.
“What would have taken five different conversations with four different team members, we can now resolve through one real-time call.”
A natural extension of the system you already trust
Because ePOD works natively with Klipboard software, it doesn’t introduce another disconnected system. It extends the value of the platform you already rely on, using the same data, the same workflows, and the same single source of truth.
Everything before delivery is already controlled by your ERP.
ePOD simply brings the delivery moment into that same framework.
More value from the platform you already use
For Klipboard customers, ePOD isn’t about changing how the business runs. It’s about completing the picture.
Greater visibility.
Stronger data.
Faster invoicing.
Better customer communication.
Less admin.
All by extending the control your business management platform already has into the last mile.
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