Klipboard Notifications
Keep customers informed. Reduce inbound calls.
Keep customers informed without adding admin. Klipboard Notifications sends real-time delivery updates by SMS and email, so customers always know what’s happening with their order. And your teams aren’t interrupted by “Where’s my order?” calls.
By automating delivery communication, you reduce inbound queries, free up customer service time and deliver a more reliable, professional experience across every delivery.
Why delivery notifications matter
Today’s customers expect the same delivery visibility they get as consumers. Clear delivery updates, proactive notifications and confirmation when goods arrive.
Without automated notifications:
- Customer service teams spend time answering avoidable delivery queries.
- Drivers and dispatch teams are interrupted for updates.
- Missed drops and failed deliveries increase.
- Customers are left unsure about order progress.
Most delivery-related enquiries occur during the final mile, when vehicles are already on the road and information is hardest to retrieve quickly. Proactive notifications help remove this friction by keeping customers informed without requiring internal teams to intervene.
Notifications are triggered automatically by actions within your ERP system or ePOD app, ensuring customers receive timely updates without requiring staff to send messages manually.
What Klipboard Notifications gives you
Real-time, multi-channel updates
Send delivery notifications via SMS and email, so customers receive updates in the way that suits them best.
Instant, automated alerts
Alerts are triggered automatically by events in your business system, including order updates, dispatch activity and delivery confirmation. No manual intervention is required, helping communication remain consistent and reliable.
Fully integrated with your systems
Notifications connect directly to your ERP and Transport Management systems, keeping data accurate and consistent across teams.
Low effort, high impact
Reduce inbound calls, improve delivery success and raise service levels. Without adding admin or complexity.
Deliver smarter. Communicate faster. Operate smoothly.
Klipboard Notifications is built to support proactive delivery communication across distribution, rental and trade-focused businesses.
Instead of teams reacting to queries, the system keeps everyone informed:
- Customers receive timely updates automatically.
- Internal teams see delivery progress in real time.
- Dispatch stays in control without constant follow-ups.
The result is fewer interruptions, smoother deliveries and a better overall customer experience.
Built for real-world delivery operations
Klipboard Notifications supports the scenarios your teams deal with every day:
- Final mile delivery updates sent automatically.
- Delay and failed drop alerts in real time.
- Delivery confirmation messages.
- Internal visibility for customer service and dispatch teams.
All messages are managed in one place and configured to match your service levels and customer expectations.
Had enough of “Where’s my order?” interruptions?
Reduce inbound calls, improve delivery success and keep customers informed automatically, without increasing admin.
See how Klipboard Notifications works in practice
Book a quick demo to see how proactive delivery updates cut inbound calls, boost success and free up support teams.
Not ready for a demo yet?
Speak to our team about your delivery operations, communication challenges and whether Klipboard Notifications fits your business.
