Klipboard Launches AI Service Assistant to Help Workshops and Garages Drive More Business 24/7

September 2026 – Hungerford, UK: Klipboard, a leading provider of sector-specific business management solutions, has unveiled the Klipboard AI Service Assistant, the first in a new generation of connected AI designed to transform how automotive businesses manage customer interactions.

With a single missed booking potentially costing a workshop around £300 ($405) in lost business, an unanswered call can represent much more than a missed customer interaction. Klipboard AI Service Assistant helps workshops capture more of these opportunities by enabling customers to call, make or amend bookings and access information 24 hours a day, even when the workshop team is unavailable.

Rather than acting as a standalone AI receptionist or call-answering service, the new capability connects directly to live business systems. That means when customers call the workshop it can answer their enquiries, make and manage bookings, access operational information and carry out everyday tasks through natural conversations.

Designed around the needs of independent garages, workshops and automotive service providers, the AI Services Assistant ensures the businesses never miss a call, capture more customer opportunities, reduce administrative workload and deliver a faster, more consistent customer experience.

To find out more, visit our dedicated AI page, contact your Klipboard account manager or email hello@klipboard.com

Moving Beyond the AI Receptionist

Customer expectations have changed. Today's workshops are expected to answer every call, respond quickly to enquiries and provide a seamless customer experience, even during the busiest periods or outside business hours.

Yet many businesses continue to lose valuable opportunities through missed calls, limited availability and the time spent handling repetitive customer enquiries.

Klipboard believes the next generation of AI isn't about answering calls. It's about connected AI that becomes part of everyday workshop operations.

Connected AI Built Around the Way Workshops Work

Unlike standalone AI tools, Klipboard's connected AI integrates directly with Klipboard’s Garage Management systems, allowing workshops to:

• Answer customer enquiries using live business information.
• Book, amend and cancel appointments.
• Access customer, vehicle and booking information instantly.
• Support service and parts enquiries.
• Support customer conversations in multiple languages.
• Escalate conversations when human intervention is required.

The result is a more responsive customer experience while reducing the manual effort placed on front-of-house teams.

Automotive businesses don't need AI for the sake of AI. They need practical technology that helps them respond to customers more quickly and reduces the pressure on busy workshop teams.

We believe the future isn't an AI receptionist working alongside your business. It's connected AI that becomes part of your business, helping answer questions, complete tasks and support everyday operations using live business data, driving better commercial outcomes for owners and operators."

- Wayne Fraser, Chief Information Officer at Klipboard

Klipboard AI Service Assistant integrates with Autowork, Autowork One and connected platforms such as Microsoft Teams and Google Calendar, with further integrations planned as the capability expands.

About Klipboard

Klipboard is a market-leading industry-focused cloud-based business management software provider with over 55,000 Enterprise and SMB customers worldwide. Klipboard industry specific cloud software suites support complex, vertical specific workflows, and provide mission critical solutions that enable its clients to source effectively, stock efficiently, sell profitably and service competitively. Klipboard has offices in the UK, Europe, the USA, across Africa, the Nordic countries and Australia. Klipboard serves customers in 70+ countries and has over 1,600 team members globally.