Klipboard's Agentic AI Is Transforming What ERP Can Do

We've already seen how embedded AI can make complex business information dramatically easier to access. Users can interact with operational systems more naturally, find information faster and reduce the time spent navigating software.

Agentic AI takes us into a new phase.

Instead of waiting for someone to request information and then stopping at the answer, intelligent agents can increasingly reason across business information, determine the appropriate next step and act within a workflow.

For ERP, this is a fundamental shift.

From answering to doing

Think about a relatively simple question: Is a particular product available across our branches?

AI can help find the answer quickly, but the work doesn't necessarily end there.

A customer might want to place an order, or the employee might need to identify an alternative product.

Within Klipboard's distribution software, AI can already support stock enquiries, product alternatives and actions such as creating sales orders.

The opportunity is to connect information with the next practical step, helping employees move from finding an answer to getting something done.

The same principle can be applied across operational businesses: customers, orders, products, stock, purchasing, finance and other everyday processes.

Software that understands the next step

Traditional business software is largely instruction-driven – people tell the system what they want it to do, often one step at a time.

Agentic AI introduces a different model.

A user can increasingly define what they need to achieve, while AI helps determine the actions required to get there.

This doesn't mean every decision or process suddenly becomes fully autonomous as different tasks require different levels of autonomy. But it does mean we can remove many of the manual steps that exist simply because software historically needed a person to initiate them.

We've already delivered 53 specialist AI agents and over 250 capabilities across ERP One, ERP Go, OnRent Go and Autowork One.

These include practical applications for stock enquiries, sales order creation, equipment availability, hire order updates and everyday business reporting.

We're continuing to expand these capabilities, but Agentic AI is already becoming part of the operational workflows our customers use every day.

Why ERP gives Agentic AI an advantage

An intelligent agent is only as useful as its understanding of the environment in which it is operating.

ERP provides an incredibly rich environment. It knows about customers, products, orders, stock, suppliers, pricing, finance, branches, transactions, permissions and processes.

Combine this operational context with increasingly capable AI and the possibilities become much more significant. An agent can potentially understand not only what has happened, but how different pieces of information relate to one another and what should happen next.

This is also why Klipboard's decades of industry knowledge matter.

We're not starting with a generic AI tool and asking how it might fit into an operational business. We're bringing AI into software built around the way those businesses actually operate.

A new relationship with ERP

This fundamentally changes our relationship with ERP.

ERP has traditionally required people to learn how the software works, but AI allows the software to increasingly understand what the person is trying to achieve.

This moves us from: Navigate → Search → Analyse → Decide → Act

towards: Ask → Understand → Act

Already, supported tasks that previously required several manual steps can be initiated through natural-language requests.

As Agentic AI develops further, we see opportunities for more connected workflows and increasingly proactive assistance, always within the appropriate business rules and controls.

This gives teams more time to concentrate on the decisions, relationships and exceptions where their expertise has the greatest value.

We're building the next generation now

Agentic AI is already part of Klipboard's business software, helping users find information and complete supported tasks through natural language.

We're continuing to develop these capabilities, creating more opportunities for AI to support everyday workflows and help employees move from finding information to getting things done.

As we continue to develop Klipboard AI, we'll bring more capabilities into everyday workflows, creating new opportunities to connect information with action.

And as AI becomes more deeply integrated into ERP, the distinction between the software and the intelligence within it will increasingly disappear.

The next generation of ERP won't simply help businesses manage work. It will increasingly help do the work.

That's the future we're building at Klipboard.