Klipboard is expanding embedded and Agentic AI across its automotive software portfolio, helping businesses move faster from insight to action and remove friction from everyday workflows.
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August 2026 - Hungerford, UK: Klipboard, a leading provider of sector-specific business management solutions, is accelerating the rollout of practical AI across its automotive software solutions, introducing new embedded AI capabilities that help aftermarket businesses identify parts faster, surface operational insight, support customer interactions and remove friction from everyday workflows.
Following the introduction of AI-powered parts identification in AutoCat and the rollout of new AI capabilities in Autowork One for customers in North America, Klipboard is continuing to expand embedded AI across its automotive solutions. The latest developments form part of a broader strategy where AI can help businesses ask questions, get answers and take action using live operational data.
Rather than introducing standalone AI tools, Klipboard's approach is to build AI into the software automotive businesses already rely on every day, helping experienced teams access information more quickly, reduce manual effort and make more informed operational decisions.
Automotive businesses are under increasing operational pressure
Automotive businesses continue to balance growing vehicle complexity, rising customer expectations and ongoing skills shortages, while maintaining productivity across workshops, parts departments and customer service teams.
Across many businesses, valuable time is still lost searching for information, switching between systems, cross-referencing vehicle and product data, responding to customer enquiries and managing day-to-day operational tasks.
Individually these interruptions may seem minor. Repeated hundreds of times each day, they slow operations, increase administrative workload and reduce the time available for serving customers.
AI embedded into everyday automotive operations
Klipboard's AI strategy focuses on reducing these everyday operational challenges by embedding practical intelligence directly into automotive workflows.
Today, that includes helping parts teams identify the correct components more quickly, enabling workshop staff to surface customer and vehicle information using natural language, and providing greater visibility into operational trends and historical activity.
As AI capabilities continue to evolve, Klipboard's vision extends beyond information retrieval to Agentic AI: AI that can not only provide answers, but take action within everyday workflows. This includes supporting customer interactions, simplifying routine tasks and helping businesses respond more effectively across every stage of the customer journey.
By combining Agentic AI with live operational data and the workflows already built into Klipboard software, businesses can move more quickly from insight to action, while maintaining the permissions, controls and safeguards required in operational environments.
Every capability is designed around the same principle: helping experienced teams spend less time searching for information and more time delivering exceptional customer service.
DJ Jones, Chief Technology and Product Officer at Klipboard, commented:
Our vision is to embed practical intelligence into the workflows automotive businesses rely on every day, not simply introduce AI for the sake of it.
“We're already helping teams identify the right parts, surface operational insight and respond more effectively to customers. The next step is Agentic AI that can move beyond answering questions to taking action within those workflows.
“That's where we see the real opportunity: AI becoming a natural part of everyday operations, helping businesses move faster and make better-informed decisions using the information already inside the systems they trust.”
Building the future of connected automotive AI
The latest automotive capabilities represent another step in Klipboard's wider AI strategy, embedding practical intelligence directly into the software customers already use every day.
Rather than relying on disconnected AI tools, Klipboard is building connected AI with agentic capabilities that work within operational workflows, using live business data while respecting the permissions, processes and controls businesses already depend on. As new capabilities continue to be introduced, Klipboard's ambition is to move beyond AI that simply provides information towards AI that can understand, assist and take action across everyday automotive operations.
Learn more about Klipboard AI for automotive businesses.
About Klipboard
Klipboard is a market-leading industry-focused cloud-based business management software provider with over 55,000 Enterprise and SMB customers worldwide. Klipboard industry specific cloud software suites support complex, vertical specific workflows, and provide mission critical solutions that enable its clients to source effectively, stock efficiently, sell profitably and service competitively. Klipboard has offices in the UK, Europe, the USA, across Africa, the Nordic countries and Australia. Klipboard serves customers in 70+ countries and has over 1,600 team members globally.
