FPS Distribution

About FPS

National parts distributor, FPS, delivers goods to 2,500 customers, up to 6 times daily from its national network including their NDC in Sheffield. Around 40,000 transactions flow through the FPS business on a typical day, so having the right ERP solution in place is critical to the success of the business.

Klipboard CRM for ERP One integrated sales analysis and CRM, helps manage customer relationships by uniquely combining world-class sales intelligence with up to date transactional data from a highly sophisticated, wholesale distribution solution. It’s fully mobile, cloud based and accessible 24/7 from desktop, tablet or smartphone.

Beyond the standard

With a long reputation for excellent customer service, FPS has been in distribution and wholesaling for over 80 years and boasts a product portfolio that now spans the Automotive, Industrial, Travel & Leisure and Retail sectors. For the past 20 years, Klipboard technology has supported the flow of FPS’ ‘life-blood’, ensuring its 1,000 strong staff can efficiently and effectively manage the end-to-end processing of all transactions across its network of 22 sites.

Partnering for the long-haul

The Klipboard/FPS relationship stretches back to 1992 and follows an evolutionary path through Klipboard’ advancing solutions from Rev.7 through to ERP One. An integral part of FPS’ strategy has been to keep their ERP system up to date so that the business can achieve operational efficiencies and continue to delight customers with excellent service. In 2015, FPS upgraded to ERP One Babbage, complete with additional features and benefits including fewer user exits, new role based permission facilities, and user-defined table functions.

Moving to ERP One Babbage means that we can take advantage of Oracle ‘Red Stack’ and the new incremental upgrade architecture – both of which are important to us as we progress the system.

In terms of application functionality, improvements such as the enhanced customer returns handling are already proving to be beneficial.

Jonathan Eden - Finance & IT Director at FPS

Partnering for the long-haul

Jonathan Eden knew that to deliver the large and complex upgrade project successfully, working in close collaboration with Klipboard would prove a critical success factor, along with strong project sponsorship from both companies, exemplary project management, and quality internal communications:

It was imperative to keep our colleagues across our network fully informed. Telling everyone what we were doing - why, when and how - helped us to maintain strong engagement with the project.

Adopting an ‘agile approach’, we carried out practice upgrade runs, timings obtained were fed into go-live planning, and expedient issue resolution helped to keep the project on track.

Jonathan Eden - Finance & IT Director at FPS

Results

• Exemplary project management
• New system architecture
• Smooth and seamless transition
• Latest features and functionality
• Enhanced returns handling
• Business Continuity fulfilled
• More efficient upgrade platform
• Oracle ‘Red Stack’ advantages
• Reduced change management risks
• Faster and leaner issue resolution
  
  

Moving to ERP One Babbage was unquestionably the right strategy – we now have an efficient process for future upgrades.

Jonathan Eden - Finance & IT Director at FPS

A smooth transition

After significant testing from both Klipboard and FPS, ERP One Babbage went live in February 2015. Support from both companies’ IT, finance, operations and supply chain staff during the go-live and initial week of usage, resulted in a well-planned and successful transition.

Operational downtime was just 6 hours and the Sunday shift started their work seamlessly on ERP One Babbage.

Jonathan Eden - Finance & IT Director at FPS

The system then moved into the Early Life Support phase, which ensured that post go-live issues could be resolved effectively.

Some of our users commented that it was the best planned, communicated and executed upgrade to date.

Jonathan Eden - Finance & IT Director at FPS

‘Keeping the lights on’

Delivering a high-performing, reliable system to maintain ‘customer delight’ and user productivity – or to ‘keep the lights on’ – was a key project objective. The FPS Business Systems team also met the other objectives, which were to provide excellent service to all stakeholders and to add tangible value to the business

Moving to ERP One Babbage not only meant that we stayed on track with these objectives, it was also unquestionably the right strategy for FPS. We are now positioned to take smaller incremental steps with system upgrades – a more efficient process and with a reduced change management effect.

With engagement, commitment and great teamwork from all stakeholders, we addressed the challenges and completed the project successfully.

Jonathan Eden - Finance & IT Director at FPS

The road ahead

Following the transition to ERP One Babbage, FPS has now loaded their first feature release – a small but important step enabled by the new architecture. Jonathan Eden is also now exploring the possibility of using further modules including Klipboard’ Delivery Management System, Datawarehousing, CRM, and Business Intelligence to drive even greater operational efficiencies.

Highlights

• Close Klipboard and FPS collaboration for agile approach
• “Best planned, communicated, and executed project”
• Only 6 hours downtime and seamless transition
• New architecture to enable incremental upgrades
• Reliable system to ‘maintain customer delight’
• Improved operational efficiencies and reduced risk