Klipboard blog

Running a garage, tyre-fitting centre, or busy workshop is go, go, go. From chasing parts to managing job sheets and keeping customers happy, the pressure is constant. And while the work itself is demanding, often the way the business is managed creates the biggest headaches.

For many small distributors, spreadsheets and diary books are the backbone of the business. They’re cheap and easy to get started with, and to some extent, work in principle.

We spoke with Jayne Hill, Senior Manager at Klipboard CRM, about using sales insights to build high-performing teams and strong customer relationships. With expertise in sales analytics and CRM, Jayne offers a strategic view on driving productivity, retention, and growth through data and team development.

The automotive repair industry must adapt to rapidly evolving consumer expectations to thrive. We spoke with Carl Dean, Managing Director of Autowork eCommerce. With over two decades of experience in both eCommerce and the automotive sector, Carl offers a unique perspective on the key challenges and opportunities for modern garages.

Technology is revolutionising field service management, shifting operations from reactive fixes to proactive, data-driven service. With new tech tools, businesses can streamline workflows, improve communication across remote teams, and deliver consistent customer experiences. Scaling successfully means investing in unified platforms, strong processes, and a culture that empowers teams to perform at their best.

Idle technicians and poor job tracking cost you more than you realise. Discover how smarter scheduling helps you boost revenue and efficiency fast.