Frank Key Group

Harvey & Brockless is a leading UK-based fine food wholesaler, specialising in premium cheeses, charcuterie and artisan products. Serving a diverse customer base, from independent retailers to high-end hospitality venues, the business relies on efficient logistics and consistent service quality to maintain its reputation in a competitive market.

The challenge

Operating within the wholesale sector presents complex logistical demands, particularly around order fulfilment and delivery verification. Prior to adopting Klipboard’s ePOD solution, Harvey & Brockless faced several challenges:

As the business scaled, these challenges began to impact operational efficiency and customer experience. To address this, Harvey & Brockless implemented Klipboard’s ePOD application alongside ERP Oneto digitise and streamline their delivery processes.

• Heavy reliance on paper-based delivery documentation
• Limited real-time visibility into delivery status
• Time-consuming manual processes for proof of delivery
• Increased risk of delivery disputes or inaccuracies
• Growing need for improved customer communication and transparency

ePOD is Klipboard’s mobile electronic proof-of-delivery app designed to digitise and streamline delivery processes. It enables drivers to capture real-time delivery confirmations, including electronic signatures, photos and notes. While deliveries are in progress, businesses can track driver location and status, with all information instantly synchronised back to ERP One. This ensures customers receive timely updates, accelerates invoicing, and improves overall delivery transparency and accuracy.

The results

By implementing ePOD, Harvey & Brockless has achieved significant improvements across its delivery operations. The solution captures accurate, real-time delivery data, including digital signatures, timestamps and GPS location - providing clear proof of delivery and reducing disputes. Customers benefit from real-time updates and confirmations, increasing transparency and strengthening trust.

Internally, automating delivery documentation has significantly reduced manual paperwork, reduced administrative effort and accelerated processing times, allowing teams to focus on higher-value tasks.

Since implementing ePOD, we’ve transformed the way we manage our delivery operations. Having real-time visibility, accurate proof of delivery, and instant customer updates has not only improved efficiency but also strengthened trust with our customers. We’ve reduced paperwork, minimised disputes and created a more streamlined, reliable process that supports both our growth and sustainability goals.

Oliver Tall, Harvey & Brockless

For wholesalers like Harvey & Brockless, efficient delivery operations are critical to success. Klipboard’s ERP One and ePOD solutions provide the tools needed to modernise logistics, improve service quality and support scalable growth.

Working with Harvey & Brockless has been a strong example of how digital transformation can deliver real, measurable value in the wholesale sector. By implementing Klipboard’s ePOD application, the company has gained greater control, visibility and efficiency across its delivery operations. It’s rewarding to see how the technology is not only streamlining internal processes but also enhancing the service it provides to customers. We’re proud to support Harvey & Brockless as it continues to grow and innovate.

Stuart Upson, Account Management Director at Klipboard

By embracing digital processes, Harvey & Brockless has strengthened its operational foundation and improved the efficiency and visibility of its delivery operations in a fast-moving market.

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